Customer Care

Unfortunately due to the unprecedented demand we are out of stock on some of our popular products. Please note that we are unable to provide a time and date that Items will be back in stock. When the product is available for purchase again, it will re-appear on the website or be back in stock in your local warehouse.

The site and warehouse is completely up to date, so we encourage you to check back frequently for changes and updates.

Costco Members: If you are a Costco Member you may shop online. Simply register online and create a new account, enter your membership number, and start shopping! If you are an Executive Member your online purchases qualify toward your annual reward.

Online Only Annual Subscribers: If you don't qualify for Costco membership you can still shop online by purchasing the Annual Subscription. Click here for details. Subscribers must be eighteen years of age or older. If you are not satisfied with your subscription, we will refund your entire subscription fee at any time.

Not all products sold on Costco.co.uk are available at your local Costco warehouse. Products sold online may have different pricing than the same products sold at your local Costco warehouse due to shipping and handling fees charged for delivery. Click here for more information

Shipping and handling charges are included in the item cost for deliveries to locations in the United Kingdom unless otherwise indicated elsewhere in the Site Terms, or on the particular product page.

• On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied.
• On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following general exceptions - please see Costco.co.uk or the membership counter for details on current exceptions:
  1. Electronics: Costco will accept returns within 90 days (from the date member received merchandise) for the following products and other similar products: consumer electronics, major appliances, computers and tablets, cameras, mobile phones (return details will vary by carrier service contract) and MP3 players (the 90 day return policy limit does not include kitchen counter-top small appliances). In addition Costco also extends the Manufacturer’s warranty to 5 years on Televisions and 2 years on Computers and Camcorders. All other products are subject to the remaining manufacturer's warranty.
     Before returning any electrical goods which can store information, such as computers, hard drives, phones, cameras, tablets or other ‘smart’ devices, you must permanently delete your information from the item, including disconnecting your account and removing your account details, and deleting any contacts, photos and usage history. Where possible, we recommend you restore the item to its factory settings. Costco will not be responsible for any information left on the device, in circumstances where you could have removed the information but did not.
  2. Jewellery: Refunds will be processed within 7-10 days after we receive the returned goods and following inspection by a Costco Gemologist for authenticity, condition and to ensure that the item is not damaged or changed in any way (i.e. resized or reset). Members returning a diamond over 1.00ct must also return all original paperwork (IGI and/or GIA certificates) when requesting a refund.
  3. Gold Bullion: Costco’s customer satisfaction guarantee and returns policy does not apply to gold bullion. However your legal rights are unaffected.If you are a consumer, these rights may include a right to return the gold bullion for a refund, or to obtain a replacement or a price deduction, if the gold bullion is not of satisfactory quality and as described, or if it does not match any sample provided. Your specific rights will depend on the time since you bought the gold bullion and the specific nature of the problem.
     If you are a trader, you may have a claim for damages in these circumstances.
  4. Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
  5. Refunds for products with a limited useful life expectancy, sold with a product-specific limited warranty will be prorated.
  6. Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
     The Costco Guarantee does not affect any additional statutory rights you may have.


• How to Return: For an immediate warehouse purchased refund, simply return your purchase at any one of our Costco warehouses. For online purchases at Costco.co.uk, please go to Return My Order.
• The Costco guarantee is intended to ensure you are satisfied with every product you purchase from us. However, Costco does not operate a ‘sale or return’ policy for traders, and so the Costco guarantee should not be used by traders wanting to return excess stock they have been unable to sell. We reserve the right to refuse a refund where we believe that the Costco guarantee is being misused in this manner. This does not affect your statutory rights.
• The Costco Guarantee applies only to members who are current at the time of the refund, but your statutory rights are not excluded.

If you ask for a refund we will refund your money within one week following our receipt and verification of the goods. If possible, refunds will be made in the same way as your original payment.

Please note that verification may take longer in the case of jewellery and other Higher Value Goods, but can usually be completed within 7-10 days after we receive the returned goods.

We Care about what you think

Reviews are not only important to customers its important for us too. At Costco.co.uk we take our reviews seriously and work constantly on improving our product quality to match your expectations.
Help us serve you better by leaving a review on your purchases.

How to leave a review:

• You will receive an email within 3 weeks after you have made a purchase to leave us a review
• Click on the link which will take you to an external review service provider and submit your reviews

Here are a few tips:

• Create a nickname for yourself. It’s best not to use your real name!
• Provide an overall product rating based on a scale of 1 to 5 stars (5 being best).
• Give your review a title.
• Share your opinion of the product in detail. You’re welcome to explain anything you liked or disliked about it.
  Keep in mind, the review must focus on the specific product, not on shipping or customer service.
• Indicate if you’d recommend this product to a friend.
• Enter your email address and Costco.com order number (if available).
• For shipping or customer service issues please contact Customer Service.

We'd also greatly appreciate if you could avoid doing the following:

• Mentioning information that will change (price, for example)
• Mentioning other sites or businesses
• Language or tone that is inappropriate
• Divulging personal information
• Including a URL in your review
• Focusing on shipping or delivery experience
• Requesting different models, styles or colours of the item be carried

All reviews will be moderated by an external, impartial agency for appropriate content. Approved reviews will be posted within 72 hours.