Cookie Policy

We use cookies on this website to enhance your experience and improve the quality of our website. By continuing to use this website without changing your browser settings, you consent to the use of cookies as described in our Cookie Policy.

Customer Care




Popular Articles

Costco Members: If you are a Costco Member you may shop online. Simply register online and create a new account, enter your membership number, and start shopping! If you are an Executive Member your online purchases qualify toward your annual reward.

Online Only Annual Subscribers: If you don't qualify for Costco membership you can still shop online by purchasing the Annual Subscription. Click here for details. Subscribers must be eighteen years of age or older. If you are not satisfied with your subscription, we will refund your entire subscription fee at any time.

Not all products sold on are available at your local Costco warehouse. Products sold online may have different pricing than the same products sold at your local Costco warehouse due to shipping and handling fees charged for delivery. Click here for more information

Shipping and handling charges are included in the item cost for deliveries to locations in the United Kingdom unless otherwise indicated elsewhere in the Site Terms, or on the particular product page.

Subject to the conditions and exceptions described below, we guarantee your satisfaction with every product we sell. If you are not satisfied with the products sold by us, you may return them to us for a full refund, including delivery charges.

Whilst nearly all items can be returned without a time limit, the following must be returned within 90 days of purchase: televisions, projectors, computers (including laptops, tablets and PDAs), cameras, camcorders, MP3 players, cellular phones and other products covered by our Electronics Return Policy – Click here to learn more about our Costco Concierge Technical Support Services. We extend the manufacturer’s warranty to 5 years on televisions and 2 years on computers and camcorders. All other electronic products are subject to the manufacturer’s warranty. Special sales terms.

When you are returning jewellery items, requires additional time to verify the piece of jewellery, in which case a refund will be approved upon positive verification and as long as the item is not damaged or changed in any way (i.e. resized or reset). This process may require seven to ten business days.

If you ask for a refund we will refund your money within one week following our receipt and verification of the goods. If possible, refunds will be made in the same way as your original payment.

Please note that verification may take longer in the case of jewellery and other Higher Value Goods, but can usually be completed within 7-10 days after we receive the returned goods.

We Care about what you think

Reviews are not only important to customers its important for us too. At we take our reviews seriously and work constantly on improving our product quality to match your expectations.
Help us serve you better by leaving a review on your purchases.

How to leave a review:

  • You will receive an email within 3 weeks after you have made a purchase to leave us a review
  • Click on the link which will take you to an external review service provider and submit your reviews

Here are a few tips:

  • Create a nickname for yourself. It’s best not to use your real name!
  • Provide an overall product rating based on a scale of 1 to 5 stars (5 being best).
  • Give your review a title.
  • Share your opinion of the product in detail. You’re welcome to explain anything you liked or disliked about it.
    Keep in mind, the review must focus on the specific product, not on shipping or customer service.
  • Indicate if you’d recommend this product to a friend.
  • Enter your email address and order number (if available).
  • For shipping or customer service issues please contact Customer Service.

We'd also greatly appreciate if you could avoid doing the following:

  • Mentioning information that will change (price, for example)
  • Mentioning other sites or businesses
  • Language or tone that is inappropriate
  • Divulging personal information
  • Including a URL in your review
  • Focusing on shipping or delivery experience
  • Requesting different models, styles or colours of the item be carried

All reviews will be moderated by an external, impartial agency for appropriate content. Approved reviews will be posted within 72 hours.