Customer Care



Popular Articles

Costco Members: If you are a Costco Member you may shop online. Simply register online and create a new account, enter your membership number, and start shopping! If you are an Executive Member your online purchases qualify toward your annual reward.

Online Only Annual Subscribers: If you don't qualify for Costco membership you can still shop online by purchasing the Annual Subscription. Click here for details. Subscribers must be eighteen years of age or older. If you are not satisfied with your subscription, we will refund your entire subscription fee at any time.

Not all products sold on are available at your local Costco warehouse. Products sold online may have different pricing than the same products sold at your local Costco warehouse due to shipping and handling fees charged for delivery. Click here for more information

Shipping and handling charges are included in the item cost for deliveries to locations in the United Kingdom unless otherwise indicated elsewhere in the Site Terms, or on the particular product page.

Subject to the conditions and exceptions described below, we guarantee your satisfaction with every product we sell. If you are not satisfied with the products sold by us, you may return them to us for a full refund, including delivery charges.

Whilst nearly all items can be returned without a time limit, the following must be returned within 90 days of purchase: televisions, projectors, computers (including laptops, tablets and PDAs), cameras, camcorders, MP3 players, cellular phones and other products covered by our Electronics Return Policy – Click here to learn more about our Costco Concierge Technical Support Services. We extend the manufacturer’s warranty to 5 years on televisions and 2 years on computers and camcorders. All other electronic products are subject to the manufacturer’s warranty. Special sales terms.

When you are returning jewellery items, requires additional time to verify the piece of jewellery, in which case a refund will be approved upon positive verification and as long as the item is not damaged or changed in any way (i.e. resized or reset). This process may require seven to ten business days.

If you ask for a refund we will refund your money within one week following our receipt and verification of the goods. If possible, refunds will be made in the same way as your original payment.

Please note that verification may take longer in the case of jewellery and other Higher Value Goods, but can usually be completed within 7-10 days after we receive the returned goods.