Published Answers

    1. Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are...
    2. Phishing is the fraudulent act of emailing a person in order to obtain their personal/financial information such as passwords, credit card or bank account details. These emails often include a link...
    3. If you received one of these emails, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you...
    4. A similar but low-tech scam circulates occasionally, in the form of a cheque, purportedly from Costco, and instructions to deposit it right away, usually in order to receive the balance of a larger...
    5. Currently Known Scams Please see below for examples of prominent fraudulent emails, texts, and posts that are currently circulating. These offers are not from Costco Wholesale. You should not visit...
    6. Never respond to emails that cannot be verified. Never provide personal information via e-mail. Contact the business by using legitimate phone numbers to verify the request. Enter websites using your...
    7. For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed.  If the product is being delivered...
    8. We recently became aware that someone has launched an email campaign advising individuals that Costco is offering or may offer them a job. The emails can be quite authentic-looking. They contain a...
    9. To access all the benefits of a Costco membership through the mobile app, please log in using the same account details (email and password) as the costco.co.uk website. No new account is required...
    10. We have received reports of email inquiries sent to merchants, supposedly by a Costco managing director or executive, soliciting sales of merchandise to Costco. Some of these email inquiries contain...
    11. Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide...