Published Answers

    1. On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your...
    2. We are committed to providing quality and value on the products we sell with a risk-free 100% satisfaction guarantee on both your membership and merchandise. Limited exceptions apply. See Costco's...
    3. To return an online purchase, Please go to Return My Order for further assistance.
    4. Costco.co.uk guarantees your satisfaction on every product we sell with a full refund. Whilst all items can be returned, the following must be returned within 90 days (from the date member received...
    5. Costco Wholesale Member Privileges & Conditions (last updated Sept 2021)   We look forward to serving you as a Costco member or Subscriber. If you have any questions, please ask our...
    6. Costco.co.uk also extends the manufacturer’s warranty to 5 years on Televisions and Projectors and to 2 years on Computers, Tablets, Major Appliances/White Goods*, Cameras and Camcorders from the...
    7. Please read the following to understand what may be eligible for a price adjustment:   A price adjustment request must be submitted within the promotional period with the item still in stock For...
    8. Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are...
    9. In most circumstances, Costco’s return policy provides consumers with the most favourable return privileges available. Under the UK’s The Consumer Contracts (Information, Cancellation and Additional...
    10. We are pleased to offer what we believe is one of the best return policies in the industry. All returns are reviewed and considered on a case-by-case basis. Some returns will be authorised/refused at...
    11. For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed.  If the product is being delivered...
    12. We may be able to offer a replacement item within 7 days of shipment. Please note that we are unable to replace any orders if paid via Paypal, please follow our regular returns process. If after 7...
    13. The statutory cancellation right also does not apply to certain types of goods, namely: Goods that have been personalised or otherwise made to your specifications; Goods such as flowers, food, plants...
    14. If you ask for a refund we will refund your money within one week following our receipt and verification of the goods. If possible, refunds will be made in the same way as your original payment...
    15. If you ask for a refund we will refund your money within one week following our receipt and verification of the goods. If possible, refunds will be made in the same way as your original payment...
    16. If you wish to exercise your statutory cancellation right please contact our Customer Care Centre at freephone 0800 0324 324 or by email , fax or hand/postal delivery to the address here; Customer...