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Customer Care

Product Notices & Recalls

Look here for future information on product recalls, product notices, etc.


Product Recall

1902251 OVE Papaya Swivel Chair

Product Notice


Product Notice

Forest Garden Log Cabin Storm Braces

Product Notice

HP "Black Screen with Cursor"

Product Notice

FIPRONIL Statement: Costco is aware of the recent Food Standards Agency alert regarding the detection of Fipronil insecticide in Eggs in several EU countries...

Voluntary Product Recall

  • #189138 Macsween Haggis 1kg
  • #166249 Vegetarian Haggis 1.36kg
  • #30434 Ceremonial Haggis 3.6kg

Product Notice

Hotpoint FF175BP/BG Fridge Freezer Update #91512

Following the Metropolitan Police Service’s statement that the Grenfell Tower fire may have originated in a Hotpoint branded Fridge Freezer, the government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.

The Hotpoint FF175BP / G was manufactured between March 2006 and July 2009. It has not been subject to any product recalls and the technical examination will establish whether any further action is required.

If you believe you may own one of these models, please call the freephone hotline on 0800 316 3826 or click here for more details and to register the product details for further updates.

At this stage the UK Government have advised that there is no specific reason for owners to switch off their fridge freezer

Product Recall

Dimplex 10L Dehumidifier DXDH10N & Dimplex 20L Dehumidifier DXDH20N RECALL #146678 & #150402