Published Answers

    1. Postcode Restrictions

      Please ensure that the postcode you have entered is correct. For more information on postcode restrictions please refer to the Delivery & Returns section on the specific item that you are looking...

    2. Payment Types

      All major debit and credit cards including American Express, Visa, MasterCard and Maestro are accepted on costco.co.uk and in our warehouses.

    3. Special Order Merchandise, Custom Merchandise and Installed Merchandise

      Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are...

    4. When will I be charged for my order?

      For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed.  If the product is being delivered...

    5. Does the Costco App require a new account?

      To access all the benefits of a Costco membership through the mobile app, please log in using the same account details (email and password) as the costco.co.uk website. No new account is required...

    6. Exclusive Online Offers

      With a big selection of products and new items being added daily, never miss a hot buy opportunity by ensuring you receive our offers via email.

    7. We offer two ways to shop

      1. Costco Membership:   Shop our Costco Warehouses and Online. If you are shopping online, enter your membership number at checkout. If you are an Executive Member your online purchases qualify...

    8. WEEE Regulations

      WEEE Compliance and Data Protection Act. Please ensure you dispose/recycle all electronic equipment in accordance to the WEEE Regulations and Data Protection Act. Personal information must be...