Published Answers

    1. All products and services available through Volume Sales are subject to individual distribution and licensing agreements. These terms and conditions are subject to change, and may prevent certain...
    2. Yes. Our service is available to all Costco members.
    3. There is an expanded selection of merchandise available at Costco.co.uk, most of which is eligible for the program, when purchased in pallet or truckload quantities.
    4. Please email your list of Costco Merchandise, including quantity, item number and contact information to customercare@costco.co.uk . Please allow two business days for a response. If ordering in...
    5. Yes. All Volume Sales purchases are eligible, providing they are purchased by a Costco Executive Member. * Restrictions apply
    6. Visa, MasterCard, American Express, and bank transfer are the acceptable forms of payment.
    7. Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are...
    8. For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed.  If the product is being delivered...
    9. Volume Sales discounts will vary due to shipping requirements and product selection. All quotes will be handled on an individual basis to determine the most economical distribution and freight...
    10. The more efficiently we can process a large order, the bigger the member savings. Items are generally sold by the pallet or truckload. Other merchandise may also require minimum-order thresholds...
    11. No. The unauthorized use of Costco's branding or logo in conjunction with an individual's selling practices is a direct violation of Costco's intellectual property.
    12. You should receive an auto-generated response advising that your order has been received.
    13. Volume Sales does not accept returns, except in the case of manufacturer defects or damage. Should this occur, please refuse damaged units on delivery and contact customer service for assistance. All...
    14. Purchasing a mixed selection of products is an option through the Volume Sales program. However, it may not be the most economical option due to the additional time and labour required to assemble...