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Frequently-asked Questions:

What type of merchandise can be purchased at Volume Sales?

There is an expanded selection of merchandise available at Costco.co.uk, most of which is eligible for the program, when purchased in pallet or truckload quantities.

Is the Volume Sales department open to all Costco members?

Yes. Our service is available to all Costco members.

Are there any products that may not be eligible for purchase through the Volume Sales program?

All products and services available through Volume Sales are subject to individual distribution and licensing agreements. These terms and conditions are subject to change, and may prevent certain brands and/or products from qualifying for volume sales or purchase.

What type of discount should I expect on my volume purchase?

Volume Sales discounts will vary due to shipping requirements and product selection. All quotes will be handled on an individual basis to determine the most economical distribution and freight options. In most cases, we are able to successfully pass along freight savings through consolidated methods, when full pallet or truckloads are purchased and shipping to a single location.

Does the order have to consist of a single item?

Purchasing a mixed selection of products is an option through the Volume Sales program. However, it may not be the most economical option due to the additional time and labour required to assemble these types of orders.

What is the best way to maximise the savings on a Volume Sales purchase?

The more efficiently we can process a large order, the bigger the member savings. Items are generally sold by the pallet or truckload. Other merchandise may also require minimum-order thresholds. Please enquire with your Customer Care representative when purchasing.

Is it allowable to use the Costco branding or logo in conjunction with my company's advertising?

No. The unauthorized use of Costco's branding or logo in conjunction with an individual's selling practices is a direct violation of Costco's intellectual property.

What is the return policy regarding volume purchases?*

Volume Sales does not accept returns, except in the case of manufacturer defects or damage. Should this occur, please refuse damaged units on delivery and contact customer service for assistance. All damages must be submitted with photos to the customer care department customercare@costco.co.uk within 72-hours of the product arriving at your premises.

*Please note: Costco Members requesting orders to ship into a third party facility such as Amazon, or freight forwarder will be responsible for auditing, and ensuring their orders arrive complete, and free of damage. Costco.co.uk will not be liable for merchandise once it has been signed for and approved by the third party facility. All damages and discrepancies must be reported within 72-hours of the merchandise arriving at the facility.

How do I place a Volume Sales order?

Please email your list of Costco Merchandise, including quantity, item number and contact information to customercare@costco.co.uk. Please allow two business days for a response. If ordering in truckload quantities please build in an additional two days for the necessary freight quotes as we put those out to bid to ensure you the best prices.

How will I know if my order was received?

You should receive an auto-generated response advising that your order has been received.

Are Volume Sales purchases eligible toward the Executive Membership annual 2% Reward program*?

Yes. All Volume Sales purchases are eligible, providing they are purchased by a Costco Executive Member. * Restrictions apply

What forms of payment does the Volume Sales department accept?

Visa, MasterCard, American Express, and bank transfer are the acceptable forms of payment.