Published Answers

    1. There could be a number of reasons for a late delivery, for example adverse weather conditions or bank holidays. Please check for any notices we may have sent detailing the reason for the delay in...
    2. An order takes approximately 1 to 2 hours to appear in "order status" after the order is completed. Log onto the ‘ My Account ’ section of the website to check the status of your order.
    3. Please ensure that the postcode you have entered is correct. For more information on postcode restrictions please refer to the Delivery & Returns section on the specific item that you are looking...
    4. Shipping and handling charges are included in the online item cost for deliveries to locations in the United Kingdom, with the exception of Business Delivery Items or if indicated elsewhere...
    5. Small and medium-sized item delivery: Most products will be delivered by UPS (United Parcel Service), DPD, Parcel Force, Royal Mail or any other Costco approved carrier. Large-item delivery...
    6. Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are...
    7. For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed.  If the product is being delivered...
    8. Please inspect the order before signing for it or as soon as possible afterwards. If goods are damaged at the time you receive them please either refuse delivery, refuse to accept the goods in...
    9. To access all the benefits of a Costco membership through the mobile app, please log in using the same account details (email and password) as the costco.co.uk website. No new account is required...
    10. We may deliver individual products within a single order separately. Alternatively, some orders may not have been successfully concluded. Check ‘ My Account ’ to review your orders and order history...
    11. Business Supplies Next Day Delivery only applies to items which state in RED, " This item qualifies for next day delivery. "   All small package orders received before 3:00 pm will be delivered...
    12. Yes, as long as the goods are for delivery in the UK, we accept orders originating in most other countries. At this current time we are unable to automatically validate Costco Membership's taken up...
    13. Higher Value Goods are goods of which the unit price for Costco Members described in the website exceeds £5,000.00. Higher Value Goods will be dispatched individually and sent to you via a secure...