1. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.

2. Coverage begins when your device ships or is picked up or on date of purchase if you have your device, and coverage can be cancelled at any time.

3. Service coverage is available only for covered devices and their original included accessories for protection against (i) batteries that retain less than 80% of their original capacity, and (ii) unlimited incidents of accidental damage. If an iPad is covered in your plan, one compatible Apple Pencil and one compatible Applebranded iPad keyboard used with your iPad are also covered. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. There are no excess fees for mechanical failures. Each incident of accidental damage protection is subject to an excess fee plus applicable tax. If you have a plan with theft and loss coverage, each incident of theft or loss is subject to an excess fee plus applicable tax. For complete details, see the AppleCare+ Terms and Conditions.

For iPad, your plan covers one Apple Pencil or Apple Pencil Pro and/or one Applebranded iPad keyboard compatible with and used with a covered iPad for accidental damage and defects in material or workmanship under your plan.

For Apple Watch, the strap that is covered for accidental damage and defects in material or workmanship under your plan is the strap that came in the same box as the covered Apple Watch. Apple Watch Hermès straps, other than the Hermès Sport Band supplied in the same box as the covered Apple Watch, are not covered. Any replacement strap will be an Applebranded strap in a style, material and colour that is subject to Apple’s discretion.

4. Service coverage is provided under the Terms and Conditions of your AppleCare plan applicable to your state. Service coverage outside the country of purchase of your AppleCare plan is not guaranteed. The availability and type of repair or replacement may vary depending on your device model, applicable local laws and the capabilities of Apple Authorised Service Providers in the location where service is requested. Some service options may not be available in all areas. If service is available and repair is possible, Apple may, at its discretion, offer to repair or replace your device using locally sourced models or parts that meet local standards and regulations, which may differ from the original device in terms of colour and/or specifications. Availability of international replacement for lost or stolen devices is not guaranteed and is subject to availability and may vary by region, model and device configuration. For details, please see the AppleCare+ Terms and Conditions.

5. For a complete list of all AppleCare excess fees and deductibles, see the AppleCare Excess Fees and Deductibles. Separate charges apply to each repair or replacement performed.

6. Theft and loss claims are for iPhone. AppleCare+ with Theft and Loss provides coverage for up to two incidents of theft or loss every 12 months while the plan is active and in effect. Claim limits reset every 12 months. Each incident is subject to an excess fee.

Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Find My should remain enabled and your device should remain associated with your Apple Account throughout the theft or loss claims process. During the theft or loss claims process, you will be asked to erase your missing device, disable it and transfer ownership before you can be issued a new device. After initiating your theft or loss claim with Apple, you will be asked to finalise your claim on AIG’s website at www.aigtheftandloss.uk.

International replacement of lost or stolen devices is subject to availability and options may vary by region, device and model. Sameday replacement is not available for theft and loss claims.

7. Express Replacement Service (“ERS”) is subject to availability, capability and local law at the time you seek service. ERS for Hardware Coverage for Accidental Damage to the Covered Equipment (excluding Included Accessories) is always subject to the Other Accidental Damage excess fee and not the Screen-Only or Back Glass-Only excess fees. If your device is replaced with Express Replacement Service, the original product becomes Apple’s property. The replacement product is your property and becomes the Covered Equipment. You are responsible for backing up all software, data and passwords residing on your original device.

8. Ceramic Shield back is referred to as ‘Back glass’ and Ceramic Shield display is referred to as ‘Screen’ in the AppleCare+, and AppleCare+ with Theft and Loss terms and conditions.

AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here. AppleCare plans are separate from and in addition to the Apple Limited Warranty. AppleCare plans are subject to acceptance of the Terms and Conditions. Purchase of any plan is not required to purchase any device. For complete details, see apple.com/uk/legal/statutory-warranty.

AppleCare+ and AppleCare+ with Theft and Loss are optional programmes.

AppleCare+ products are insurance policies issued by American International Group UK. Limited and distributed in the UK by Apple Distribution International Limited or Apple Retail UK Limited, depending on where AppleCare+ is purchased. For further information please see the terms and conditions. In respect of its activities with UK customers, Apple Distribution International Limited is an Appointed Representative of Apple Retail UK Limited which is authorised and regulated by the Financial Conduct Authority. For further information, please visit register.fca.org.uk/s. Apple Distribution International Limited is also regulated by the Central Bank of Ireland, but is not authorised or regulated in the UK. Benefits included under AppleCare+ products are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction.

This Insurance is underwritten by American International Group UK Limited and is registered in England under number 10737370. Registered office: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB. American International Group UK Limited is a member of the Association of British Insurers. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN: 781109). This information can be checked by visiting the FS Register at (www.fca.org.uk/register).