Blue Whale Spa Shutdown ServiceBlue Whale Spa Shutdown Service

Blue Whale Spa Shutdown Service

Item #217325

Shipping Included
This service applies to Hot Tub Master and Blue Whale Spa Hot Tubs Only

We will contact you within 3 business days for delivery within 14 business days from the date of your order (excluding weekends and bank holidays). Postcode restrictions may apply. Find out more in the Delivery & Returns Tab below

Your credit/debit card will be charged when your order is placed on this item.


A hot-tub shutdown service is essential if you intend to close down your tub for a prolonged period of time. Blue Whale Spa hot tubs are designed to be running and any standing water that is not flowing through the pumps and internal system can cause lasting damage if not correctly dealt with. It is very important to remove all the water from the pipework and pumps, as well as from the tub itself.

During the winter periods, water that freezes in the pipework and pumps can expand and crack the pipes, and pump wet ends leading to major leaks, which will leave your tub unusable and can result in a large repair bill. Therefor if you are not going to be using your hot tub during winter, we strongly recommend properly shutting down your tub.


This hot-tub shutdown service is designed to prepare your spa for any long period of time it will not be used and usually takes 2 to 3 hours. The service will consist of the following:

  • Remove and treat filters with filter cleaner, recommend new filters where necessary
  • Run a chemical system flush. System flush is an antibacterial and degreaser fluid to clean internal pipework
  • Drain tub and clean tub shell with surface cleaner and rinse down
  • Vacuum out residual water in the tub
  • Disconnect pumps and heater, remove as much water as possible from pipework using a wet/dry vacuum cleaner, lubricate seals and refit
  • Clean and protect hot tub lid with vinyl protectant

For us to proceed with the service, the tub must be filled with water and preferably heated to working temperature. We also require access to 13Amp power supply, outside tap and a hosepipe. Any hot tub parts required, plumbing fittings, seals, etc, are added to the service price and parts required will be discussed with the customer before any parts are replaced. Should any repairs be required, the customer will be informed at the earliest opportunity. Major repairs may require a re-booking at a later date. If repair work is likely to exceed one hour then additional labour charges may be applicable.

If the tub is surrounded by decking, gazebo, summer house etc, the tub owner is responsible for ensuring access is available at a minimum, to the hot tub control box and circulation pump. If you have any queries, please call Blue Whale Spa's customer helpline: 0115 954 8888

BrandBlue Whale Spa
TypeHot Tub Shutdown Service
  •   Delivery is via a 2 person carrier, to an outdoor area or to your garage. Our carrier will contact you via phone, text or email.
  •   Additional day(s) transit may be required for remote areas.
  •   Public and Regional holidays may affect delivery lead times.
  •   Delivery times may vary in the event of adverse weather conditions.
  •   Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.
  •   All orders must be delivered within 4 weeks after contact from the delivery company. If the delivery company is unable to contact you after multiple attempts, your order may be returned to inventory and refunded to your original form of payment.
  •   Further postcode delivery restrictions might apply to this item.
  •   Costco’s customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are unaffected. If you are a consumer, these rights may include a right to return the merchandise for a refund, or to obtain a replacement or a price deduction, if the merchandise is not of satisfactory quality and as described, or if it does not match any sample provided. Your specific rights will depend on the time since you bought the merchandise and the specific nature of the problem. If you are a trader, you may have a claim for damages in these circumstances.
  •  We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
  •  If you wish to return an item, please view Costco's Return Policy.
  •  Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
  •  Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
  •  Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
  •  If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
  •  Find out more about our Delivery, Cancellations and Assistance Policy
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