Blue Whale Spa Shutdown ServiceBlue Whale Spa Shutdown Service

Blue Whale Spa Shutdown Service

Item #217325

Shipping Included
This service applies to Hot Tub Master and Blue Whale Spa Hot Tubs Only

We will contact you within 3 business days for delivery within 14 business days from the date of your order (excluding weekends and bank holidays). Postcode restrictions may apply. Find out more in the Delivery & Returns Tab below


The shutdown service is a fantastic choice if you don't intend to use your hot tub for a few months, or its going to be left empty over the winter months. It is very important to remove all the water from the pipework and pumps as well as from the tub itself. Water that freezes in the pipework and pumps can expand and crack the pipes and pump wet ends leading to major leaks which will leave your tub unusable.

The shutdown consists of the following:

  • Removal and treatment of filters with filter cleaner (New filters recommended where necessary and can be purchased at extra cost)
  • Chemical system flush (Antibacterial and degreaser fluid to clean internal pipework)
  • Drain down the hot tub and clean its shell and jets
  • Vacuum out residual water
  • Shrink wrap the top of the spa
  • Clean the cover
  • Leave isolator switch in off position

For us to proceed with the service, the tub must be filled with water and switched on. Hot tub parts, plumbing fittings, seals etc are additional to the service cost. If the tub is surrounded by decking or other structures, gazebo, summer house etc, the tub owner is responsible for ensuring access is available to the internal control box and circulation pump at the very minimum. If you have any queries, please call Blue Whale Spa's customer helpline: 0115 954 8888

BrandBlue Whale Spa
TypeHot Tub Shutdown Service
  •   Delivery is via a 2 person carrier, to an outdoor area or to your garage. Our carrier will contact you via phone, text or email.
  •   Additional day(s) transit may be required for remote areas.
  •   Public and Regional holidays may affect delivery lead times.
  •   Delivery times may vary in the event of adverse weather conditions.
  •   Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.
  •   Further postcode delivery restrictions might apply to this item.
  •  We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
  •  If you wish to return an item, please view Costco's Return Policy.
  •   Costco Concierge Services | Technical Support
    Free technical support exclusive to Costco members for select electronics and consumer goods.
  •  Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
  •  Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
  •  Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
  •  If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
  •  Find out more about our Delivery, Cancellations and Assistance Policy
  • Special Order Kiosk and Custom Installed Programs
    Custom product(s) manufactured to our member's personal and unique specifications or products that have been installed cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
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