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 Delivery
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Delivery is via a 2 person carrier and includes delivery to an outside area of choice, including Garden or Garage.
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Our delivery partners deliver between 7am and 8pm. The night before your delivery date, you can expect to receive a call, text or email notifying you of your 4 hour delivery window during which our delivery partners will arrive. On the day, you will receive a call or text an hour before delivery to confirm that your order is on the way to you, so you can be ready for their arrival.
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Please check you have enough clearance space and a clear path with access to get the box(es) from the delivery vehicle to the final destination.Doors/gates etc. cannot be removed by our delivery partners to gain access into your property. Delivery requires access to the final destination without damaging customer’s property or the product, or jeopardising the safety of the delivery personnel.
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All orders must be delivered within 3 weeks after contact from the delivery company. If the delivery company is unable to contact you after multiple attempts, your order may be returned to inventory and refunded to your original form of payment.
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Public and Regional holidays may affect delivery lead times. Delivery times may vary in the event of adverse weather conditions.
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Please note that we are only able to deliver to the UK mainland (excluding Post Office boxes and BFPO).
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Please note that the estimated delivery time to the following postcodes will be 10 business days from order confirmation:
AB, DD .DG .EH ,FK ,G, IV ,KA ,KW ,KY, ML, PA, PH, TD, BH , DT , SP , BN , CT , EX , ME , NP , PL , RH , SA , CF , TA , TN , TQ , TR, IP , CM , CO , LL , NR , SS , SY , CA , HR , LA , LD
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Please note an adult of 18 years or older will need to be present during the delivery.
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 Delivery
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Deliveries are available to the UK mainland only, excluding PO Boxes, BFPO locations, and certain restricted postcodes.
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Public holidays, regional holidays, and adverse weather may impact delivery times.
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Additional transit days may be required for remote areas.
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The following postcodes are excluded from our delivery services: IV4-IV11, IV14-IV28, IV40-IV49, IV51-IV56, IV63, ZE1-ZE3, KW1-KW3, KW5-KW17, KA27, KA28, PA20-PA80, PO30-PO41, IM, JE, GY, BT, HS, TR21-TR25. Further restrictions may apply to specific items.
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Please note, for to the following postcodes AB, DD, DG ,EH ,FK ,G, IV ,KA ,KW ,KY, ML, PA, PH, TD initial contact can take up to 5 business days, and delivery lead time can take up to 8 business days from order confirmation.
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Orders must be delivered within 15 business days of the first delivery attempt. If we are unable to establish contact after multiple attempts, the order may be returned to stock and refunded to your original form of payment.
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Our carrier will contact you via phone, text or email to arrange delivery.
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Deliveries are carried out by common carriers, with either a 1 person or 2-person team.
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An adult of 18 years or older will need to be present during the delivery.
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The night before your delivery, you will receive a text message with a 3-hour delivery window. On the day of delivery, you will receive a call up to 30 minutes prior to arrival to confirm your delivery.
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Deliveries are subject to safe and reasonable access to the destination area. Access must not compromise customer property or endanger delivery personnel or products.
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If a product assembly is required, you need to ensure that there is somewhere that the delivery vehicle can be legally parked for the duration of the assembly.
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Delivery to an outdoor area of choice, such as a garden or garage. Please ensure there is a clear path to the designated area. Our team cannot lift items over fences or sheds. Doors, gates, and similar entry points cannot be removed by delivery personnel for access. Access must not compromise property, products, or personnel safety. Deliveries of Sheds are ‘to the nearest kerbside’.
 Returns
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We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
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If you wish to return an item, please view Costco's Return Policy.
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Costco Technical and Warranty Services
Free technical support exclusive to Costco members for select electronics and consumer goods.
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Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
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Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
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Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
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If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
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Find out more about our Delivery, Cancellations and Assistance Policy
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