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 Delivery
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Delivery is via a 2 person carrier and includes delivery to a room of your choice, packaging removal and full assembly. Our carrier will contact you via phone, text or email.
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Additional day(s) transit may be required for remote areas.
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All orders must be delivered within 15 business days after contact from the delivery company. If the delivery company is unable to contact you after multiple attempts, your order may be returned to inventory and refunded to your original form of payment.
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Public and Regional holidays may affect delivery lead times.
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Delivery times may vary in the event of adverse weather conditions.
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Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.
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Further postcode delivery restrictions might apply to this item.
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Delivery is subject to reasonable access to the area without damaging customer’s property or the product, or jeopardising the safety of the delivery personnel The recipients must be home at the time of delivery. An adult of 18 years or older will need to be present during the delivery.
 Returns
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We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
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If you wish to return an item, please view Costco's Return Policy.
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Costco Concierge Services | Technical Support
Free technical support exclusive to Costco members for select electronics and consumer goods.
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Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
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Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
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Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
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If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
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Find out more about our Delivery, Cancellations and Assistance Policy
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