Google Fitbit Air, Obsidian Smart Fitness Tracker

Secure Delivery Service

• Please be advised that this product will be dispatched via a secure service which will require a unique PINCODE for the parcel to be handed over. Neither Costco or delivery personnel have access to this code
• If you have lost or not received the PINCODE, the delivery personnel can resend it whilst on the doorstep (once only to the same mobile/email originally provided).
• Should you be unavailable to accept the parcel on the scheduled delivery date, please visit the carrier’s website to manage your delivery. You may select "change this delivery" and then "change the delivery day" to view alternative delivery dates available
• Please note only up to a maximum of 3 delivery attempts can be made or the parcel will be returned.

Location restrictions

• Please note we can only deliver to the UK mainland, excluding Post Office boxes and BFPO.
• Further postcode delivery restrictions might apply to this items.

Adverse events and public holidays

• Public and regional holidays may affect delivery lead times.
• Additional day(s) transit may be required for remote areas.
• Delivery times may vary in the event of adverse weather conditions and unforeseen circumstances.

• We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
• If you wish to return an item, please view Costco's Return Policy.
• Costco Technical and Warranty Services
  Free technical support exclusive to Costco members for select electronics and consumer goods.
• Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
• Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
• Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
• If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
• Find out more about our Delivery, Cancellations and Assistance Policy