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 Delivery
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Delivery is performed by a 2 person carrier and includes delivery to a room of your choice, packaging removal and full assembly. Our carrier will contact you via phone, text, or email. Please note if a lift is unavailable we will only deliver up to 2 flights of stairs.
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Please check you have enough clearance space and a clear path with access to get the item from the delivery vehicle to the final destination. Delivery requires access to the final destination without requiring a mattress to be bent more than 40 degrees in order to avoid damaging the mattress internal structure.
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Delivery is subject to reasonable access to the area without damaging the customer's property or the product, or jeopardising the safety of the delivery personnel. The recipients must be home at the time of delivery. An adult of 18 years or older will need to be present during the delivery.
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We offer an additional service to remove your old like-for-like product when your new one is delivered, ensuring that it will be responsibly recycled. The item must be in a hygienic condition, and if left outside, must be dry. Please be aware that once we have taken away your old product, it is non-returnable. If you require this disposal service, it can be added to your order on our checkout page.
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Where a removal service has been chosen, we ask that all the bedding is removed from the existing bed in advance of the delivery team's arrival. Mattress, divan and headboard disassembly will be performed by the team, but we ask that bed frames are dismantled in advance of the delivery team arrival.
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All items are made to order once a delivery date has been selected. Items are not available to be delivered ahead of the advertised delivery lead time.
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Additional day(s) transit may be required for remote areas.
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Public and Regional holidays may affect delivery lead times. Delivery times may vary in the event of adverse weather conditions.
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Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.
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Further postcode delivery restrictions might apply to this item.
 Returns
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We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
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If you wish to return an item, please view Costco's Return Policy.
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Costco Concierge Services | Technical Support
Free technical support exclusive to Costco members for select electronics and consumer goods.
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Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
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Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
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Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
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If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
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Find out more about our Delivery, Cancellations and Assistance Policy
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