|
 Delivery
-
Delivery is by a common carrier, with ground floor positioning. With delivery of large boxes we ask that you please check you have enough space and a clear path with access to get the box or boxes from the delivery vehicle to the final destination. We regret that doors/gates, etc cannot be removed to gain access through doorways etc.
-
Our carrier will contact you via phone, text or email.
-
All orders must be delivered within 15 business days after contact from the delivery company. If the delivery company is unable to contact you after multiple attempts, your order may be returned to inventory and refunded to your original form of payment.
-
Additional day(s) transit may be required for remote areas.
-
Public and Regional holidays may affect delivery lead times.
-
Delivery times may vary in the event of adverse weather conditions.
-
Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.
-
Further postcode restrictions might apply to this item.
-
Delivery is subject to reasonable access to the area without damaging customer’s property or the product, or jeopardising the safety of the delivery personnel The recipients must be home at the time of delivery. An adult of 18 years or older will need to be present during the delivery.
|
|---|
|
Delivery
- Please order by 12th December 2023 for guaranteed pre Christmas delivery to the following and Scottish postcodes AB, DD,KW,IV,PH,KY,EH,TD,FK,PA,G,ML,KA,DG , NE70-NE71, AL,BR,CR,DA,HA,KT,LN,LU,MK, NN, PE(20-25) SE, SM, SW, TW, UB ,WD
- Please order by 15th December 2023 for guaranteed pre Christmas delivery on all the remaining postcodes than above
-
Delivery is via a 2 person carrier and includes delivery to a room of your choice, packaging removal and full assembly.Due to the weight of this item we will only be able to deliver to a ground floor position.
-
Our delivery partners deliver between 7am and 8pm. The night before your delivery date, you can expect to receive a call, text or email notifying you of your 4 hour delivery window during which our delivery partners will arrive. On the day, you will receive a call or text an hour before delivery to confirm that your order is on the way to you, so you can be ready for their arrival.
-
Please check you have enough clearance space and a clear path with access to get the box(es) from the delivery vehicle to the final destination.Doors/gates etc. cannot be removed by our delivery partners to gain access into your property. Delivery requires access to the final destination without damaging customer’s property or the product, or jeopardising the safety of the delivery personnel.
-
All orders must be delivered within 3 weeks after contact from the delivery company. If the delivery company is unable to contact you after multiple attempts, your order may be returned to inventory and refunded to your original form of payment.
-
Public and Regional holidays may affect delivery lead times. Delivery times may vary in the event of adverse weather conditions.
-
Please note that we are only able to deliver to the UK mainland (excluding Post Office boxes and BFPO).
-
Please note an adult of 18 years or older will need to be present during the delivery.
Returns
-
We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
-
If you wish to return an item, please view Costco's Return Policy.
-
Costco Concierge Services | Technical Support
Free technical support exclusive to Costco members for select electronics and consumer goods.
-
Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
-
Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
-
Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
-
If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
-
Find out more about our Delivery, Cancellations and Assistance Policy
|
|---|
