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Installation Service for #285109 Lifetime Adventure TowerInstallation Service for #285109 Lifetime Adventure Tower
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Installation Service for #285109 Lifetime Adventure Tower

Item #326470

£689.98
Shipping Included
Features

Available on weekdays and weekends.

 

Please note: This is an installation service for Lifetime Adventure Tower (sold separately)

We will contact you within 2 business days for delivery within 10 business days from the date of your order (excluding weekends and bank holidays). Postcode restrictions may apply. Find out more in the Delivery & Returns Tab below

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Please note - This must be purchased in the conjunction with item #285109 Lifetime Adventure Tower from either www.costco.co.uk or from any Costco UK Warehouse to be eligible to utilise this installation service. Please be aware that this service does not include delivery of the item, and is an installation service only.

Your garden area must be flat for installation to take place. 

Take the hassle out of putting together your playcentre with this installation service for Lifetime Adventure Tower. Please note that the recommended obstacle free safety zone to accommodate swinging, slide landing space and running area is 950 x 960 cm.

 

The Installation will be carried out as follows:

  • All installers are fully trained and work to the same specification on every job
  • Software is used to manage the entire process both in house and for the customer
  • Customer portal – allows the customer to see exactly what is happening from the moment they’re job is created and respond 24 hours a day with notifications coming through to the office and directly to the assigned installer
  • Real time upload of images of the jobs and customer notes are stored indefinitely
  • Customer walk though of the finished service and product
  • Capture of customer signature stating they are happy, again this is uploaded in real time and stored indefinitely
  • Generally, the installers carry the most common spare parts on the vans to ensure that they are able to overcome issues that may arise both at the point of build or if a problem arises later
  • Assembly dates always booked advance with the customer with the csutomer being contacted 48 hours from purchase
  • Installation will take from 12- 18 hours to complete
  • Assembly lead time 10 working days as standard

 

This is an installation service only and does not include delivery of the item. Please ensure that the ground area required is clear and level ready for the installation. The ground must be level otherwise this may cause ground anchors to lift, which therefore may require concreting into the ground (Concreting into the ground is not part of the installation service).

Please Note: We are unable to provide installation to the following postcodes: KW, IV, PH, AB, PA, DD, TR, PL, TQ

Minimum Age12
Maximum Age3
Capacity10 Children
Weight Capacity454 kg
ColourGrey
BrandLifetime
TypePlaycentre
Delivery
  •  This is an installation / service item only. It does not include delivery of the item to be installed or serviced.
  •  Please note that the installation service is completed by an independent company.
  •  Additional day(s) transit may be required for remote areas.
  •  Public and Regional holidays may affect delivery lead times.
  •  Delivery times may vary in the event of adverse weather conditions.
  •  Please note that we are unable to ship to the Channel Islands, Post Office boxes and BFPO.
  •  Further postcode restrictions might apply to this item.
Returns
  •  We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
  •  If you wish to return an item, please view Costco's Return Policy.
  •   Costco Concierge Services | Technical Support
    Free technical support exclusive to Costco members for select electronics and consumer goods.
  •  Costco’s customer satisfaction guarantee and returns policy does not apply to installation services and installed merchandise. However your legal and statutory rights are unaffected.
  •  Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
  •  Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
  •  If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
  •  Find out more about our Delivery, Cancellations and Assistance Policy
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