Customer Care

Keeping our customer's personal information secure and confidential is one of Costco's highest priorities. Below are some of the most common types of Internet scams and suggestions on how you can be aware and help protect yourself against identity theft.

costco.co.uk - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

 

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

 

costco.co.uk - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

"Dear Sir,
Our company in (London uk ) is very interested in your product. in that case, it is possible to open a customer account with deferred payment net 30 days end of month?

What are the requirements and documents you need?

Please contact us for more information about our needs Thanks

Best and happy new year,

Alexander Young
Tel: +447936415187
web: http://www.costco.co.uk/ [2 < http://www.costco.co.uk/> ] email: info@wholesale-costco.com"

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

 

costco.co.uk - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

"My name is.Mr. Gayner Nash, Business Development and Marketing for Costco Wholesale UK LTD registered in England. We put a particular interest in your products and company as supplier. We would like to have more information about your products.

Our payment term is based on 30 days net payment with payment method bank transfer to your company bank account at invoice maturity.

We are looking forward to hear from you. Please feel free to Email me for more details.

Best regards,
Mr. Gayner Nash
Business Development and
Marketing Administrator
Tel: +441923625003"

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

 

costco.co.uk - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

costco.co.uk - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

"My name is Conor MacAdam, purchasing manager for Costco Wholesale UK LTD registered in England. We put a particular interest in your products and company as supplier.If our payment term is acceptable, We would like to have more information about your products and company if possible.

Our payment term is based on 30 days net payment End of month with payment method bank transfer to your company bank account.

We are looking forward to hear from you. Please feel free to Email me at inquiry@costowholesaleuk.com

Best regards,

Mr Conor MacAdam

Category Director
Purchasing Manager
Tel: +441923625435
Fax: +441923625436
Email: inquiry@costowholesaleuk.com < mailto:inquiry@costowholesaleuk.com > "

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

 

costco.co.uk - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

"My name is Ian Shaw, purchasing manager for Costco Wholesale UK LTD registered in England.

We put a particular interest in your products and service.

We would like to have more information about your products and service.

Our payment term is based on 30 days net payment End of month with payment method bank transfer to your company bank account.

Please feel free to Email us or call for further information.

We are looking forward to hear from you

Best regards,

Ian Shaw

Director Purchasing Manager"

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

 

costco.co.uk Order - phishing scam email

We have received reports of a new phishing scam which is being generated via email. The email states the following:

"Your purchase #XXXXXX at our local store has qualified you for a surprise reward from us.

There are multiple prizes available and they are valued £150 or higher. The only thing that we are asking is completing a 30 second survey here.

Here you can view the list of our available prizes.

Thank you and we hope to see you again at Costco!

With warm regards,

Your Costco Team"

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

 

costco.com Order - phishing scam email


We have received reports of a new phishing scam which is being generated via email. The email states the following:


"Our online store Costco.com received an order and the personal data of the recipient coincide with yours. You may get your order in the nearest Local Store.
Attention! Your order can be reserved within 4 days. You may see order details here.
Happy Thanksgiving Day!
Truly yours, Costco.com"

If you received this email, immediately DELETE the email and DO NOT fill out any request for information or reply to the email. We believe this is a fraudulent email designed to entice you to disclose personal information. Costco did not send the email and is not affiliated with it in any way.

Phishing and Spoofing

Phishing is the fraudulent act of emailing a person in order to obtain their personal/financial information such as passwords, credit card or bank account details. These emails often include a link to a bogus website encouraging you to enter your personal or financial details such as:

  • Name and address
  • National Insurance Numbers
  • Credit card numbers / bank account numbers
  • Pin numbers / passwords

We recommend you delete phishing emails and run a virus scan on your computer.

Fictitious Purchase Order Emails

We have received reports of email inquiries sent to merchants, supposedly by a Costco managing director or executive, soliciting sales of merchandise to Costco. Some of these email inquiries contain a document that purports to be a letter of credit from Barclays. Costco had nothing to do with these emails. When we purchase merchandise for resale at our stores, we negotiate the transaction personally, including payment terms. Under no circumstances does Costco send unsolicited email requests for merchandise, nor do we pay vendors through letters of credit.

Fictitious Job Offer Emails

We recently became aware that someone has launched an email campaign advising individuals that Costco is offering or may offer them a job. The emails can be quite authentic-looking. They contain a subject line such as "Provisional Job Offer," and purport to have been sent directly from one of our executives or from our human resources department. Enclosures, such as company information sheets and detailed questionnaires, may display the Costco logo. The emails may include a request for payment of a processing fee of several hundred pounds and/or they may offer reimbursement for certain job-application or relocation expenses.

These emails are fraudulent. Costco does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer. We do not authorise recruiters or agents to do any of these things on our behalf. Although we sincerely regret that anyone may have been deceived by these fraudulent job offers, we will not honour them in any way.

You should not respond to any of these job offers by revealing personal information, nor should you send any funds in response to them. If you receive one of these fraudulent offers, please report the matter to the U.K. National Fraud Authority.

Pop-up advertisements

Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide personal information in order to receive your gift. By clicking on the link it is possible that you are also downloading viruses designed to capture or destroy information on your computer.

What can you do?

  • Never respond to emails that cannot be verified
  • Never provide personal information via e-mail
  • Contact the business by using legitimate phone numbers to verify the request
  • Enter websites using your browser and not by clicking on provided links
  • Be cautious of any solicitation requesting that you deposit a cheque or pay a fee to collect a prize

Please contact us to report any suspicious emails or contacts that are using the Costco's name.

Cheque Scam

A similar but low-tech scam circulates occasionally, in the form of a cheque, purportedly from Costco, and instructions to deposit it right away, usually in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal cheque, wire transfer, or similar, to some third party to cover taxes, processing fees, administrative costs, or some similarly vague expense. The cheque you received in the mail likely will look quite authentic, and probably has our Costco Wholesale trademark on it. Do not deposit the cheque or follow the instructions you receive with it. The cheque you deposit will bounce; the cheque you write or funds you transfer will clear, before you know about the bounce, and certainly before you can effect stop payment on your own cheque.

What can you do?

  • Never respond to emails that cannot be verified
  • Never provide personal information via e-mail
  • Contact the business by using legitimate phone numbers to verify the request
  • Enter websites using your browser and not by clicking on provided links
  • Be cautious of any solicitation requesting that you deposit a cheque or pay a fee to collect a prize, get a job, or cover vaguely described "costs."
  • Consider filing a report with the National Fraud Authority or the NCA. Online complaints may be filed with the NFA at http://www.actionfraud.police.uk/
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