Delivery
Delivery is via a 2 person carrier, to an outdoor area or to your garage. Our carrier will contact you via phone, text or email within 2 business days from confirmation of your order to arrange delivery. The estimated delivery time will be 10 business days from confirmation.

Additional day(s) transit may be required for remote areas.

Public and Regional holidays may affect delivery lead times.

Delivery times may vary in the event of adverse weather conditions.

Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.

Returns
We guarantee your satisfaction and want you to be happy with your purchase. If you wish to return an item or you would like to contact us, simply call our freephone number 0800 0324 324.

Please pack your parcel up securely, preferably using its original packaging, but removing the delivery label.

If your order was delivered "Kerb side", it will need to be available for kerb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up.

We regret that we cannot accept and process online purchase returns at any Costco Warehouses.

Find out more about our Delivery, Cancellations and Assistance Policy