Delivery
Delivery is via a 2 person carrier and includes delivery to a room of your choice, packaging removal and full assembly. Our carrier will contact you via phone, text or email.

We offer an additional service to remove your old mattress when your new one is delivered, ensuring that it will be responsibly recycled. The mattress must be in a hygienic condition, and if left outside, must be dry. Please be aware that once we have taken away your old mattress, it is non-returnable. If you require this disposal service, it can be added to your order on our checkout page.

Additional day(s) transit may be required for remote areas.

Public and Regional holidays may affect delivery lead times.

Delivery times may vary in the event of adverse weather conditions.

Please note that we are only able to deliver to the UK mainland, excluding Post Office boxes and BFPO.

Further postcode delivery restrictions might apply to this item.

Returns
We guarantee your satisfaction and want you to be happy with your purchase. If you wish to return an item or you would like to contact us, please click here for more information.

Please pack your parcel up securely, preferably using its original packaging, but removing the delivery label.

If your order was delivered "Kerb side", it will need to be available for kerb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up.

We regret that we cannot accept and process online purchase returns at any Costco Warehouses.

Find out more about our Delivery, Cancellations and Assistance Policy