2 year warranty
on cameras & camcorders
2 year warranty
on computers, tablets & ipads
5 year warranty
on televisions & projectors

FREEPHONE 0800 066 5091

12 noon - 12 midnight, 7 days a week - excluding bank holidays.
90 day return

Free technical support

Call Costco Concierge Services for free technical support and set-up help.

  • Receive free technical support for any television, camera, camcorder, computer, MP3/iPod or touch screen tablet/iPad device you purchase at Costco.
  • Speak with expert-level technicians.
  • Enjoy easy-to-understand answers to your set-up and product use questions.
  • Get troubleshooting assistance.
  • Obtain warranty information and assistance.
  • Receive in-situ service when in-situ service is covered under manufacturer’s warranty.
  • Order accessory replacements*.
  • Available to all Costco members and online customers.

Warranty services

Call Costco Concierge Services for more information on warranty services

  • Costco offer a 5 year warranty on Televisions and Projectors.
  • Costco offer a 2 year warranty on Computers, Tablets and iPads.
  • Costco offer a 2 year warranty on Cameras & Camcorders.
  • See the manufacturer's warranty for specific coverage terms**.
  • For warranty service, contact Costco Concierge Services at 0800 066 5091.
  • Accidental damage, missue or neglect is not covered under warranty.

Electronic return policy

Your satisfaction is Costco’s top priority.

  • Costco will accept returns within 90 days from the date of purchase for the following items:

    - Televisions
    - Projectors
    - Computers
    - Cameras
    - Camcorders
    - MP3 players
    - Mobile Phones
    - Tablets and iPads

  • Costco offers FREE technical support for televisions, computers, cameras, camcorders, MP3/iPod and touch screen tablets/iPad devices purchased from Costco, through Costco Concierge Services at FREEPHONE 0800 066 5091. Technical support for mobile phones is provided by the mobile phone service provider.
  • Costco extends the manufacturers warranty to 5 years on Televisions, 2 years on computers, tablets and iPads and 2 years on cameras and camcorders from the date of purchase. See the manufacturers warranty for specific coverage terms. For warranty service contact Costco Concierge Services on 0800 066 5091.

To help us assist you quickly, please have the following information available when you call.

  • Name
  • Costco Membership No
  • Order confirmation/Item No
  • Item description & Model No
  • Serial No
  • Purchase Date

FREEPHONE 0800 066 5091

12 noon - 12 midnight, 7 days a week - excluding bank holidays.

In order to provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers.

Costco Extended Warranty Terms and Conditions

Costco extends the manufacturer's Warranty to 5 years on Televisions and Projectors and 2 years on Computers, Tablets, Cameras and Camcorders from the date of purchase (applicable for Tablet and Camera purchases made on or after 1st April 2015). See the manufacturer’s warranty for specific coverage terms. For Warranty service contact Costco Concierge Services on 0800 066 5091.

This Warranty is subject to the terms and conditions detailed below in paragraphs (A through F) but does not affect your Statutory Rights provided by law in the United Kingdom.

In the unlikely event of a malfunction occurring, you will receive free of charge service covering both parts and labour.

A. Repairs will be carried out by either manufacturer, NESN (which is a national service organisation) or another Service Centre approved by Costco.

B. This Warranty does not cover accidental damage, misuse, computer viruses, software, apps or any fault or defect caused by fire, lightning strike, water or sand ingress, neglect, misaligned or unsuitable aerial, inadequate internet connection/Wifi signal or fair wear and tear. In addition, any attempt to repair the product by non authorised personnel will invalidate the Warranty.

C. Consumable items are not covered under the Warranty. They include, but are not limited to, batteries, bulbs, bags, cassettes, SD cards, cables etc.

D. Warranty applies to Costco UK members only.

E. This Warranty applies to mainland United Kingdom only.

F. In order to provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers.

*Additional charges may apply. **Charges may apply in certain circumstances of manufacturer’s warranty.