2 year warranty
on computers† & camcorders
†Excluding touch screen tablets/iPad devices
5 year warranty
on televisions & projectors

FREEPHONE 0800 0324 324

9am - 8pm, Monday - Friday - excluding bank holidays.
90 day return

Free technical support

Call Costco Concierge Services for free technical support and set-up help.

  • Receive free technical support for any television, camera, camcorder, computer, MP3/iPod or touch screen tablet/iPad device you purchase at Costco.
  • Speak with expert-level technicians.
  • Enjoy easy-to-understand answers to your set-up and product use questions.
  • Get troubleshooting assistance.
  • Obtain warranty information and assistance.
  • Receive in-situ service when in-situ service is covered under manufacturer’s warranty.
  • Order accessory replacements*.
  • Available to all Costco members and online customers.

Warranty services

Call Costco Concierge Services for more information on warranty services

  • Costco offer a 5 year warranty on Televisions and Projectors.
  • Costco offer a 2 year warranty on Computers† and Camcorders.

    †Excluding touch screen tablets/iPad devices

    - Manufacturer's warranty applies

  • See the manufacturer's warranty for specific coverage terms**.
  • For warranty service, contact Costco Concierge Services at 0800 0324 324.
  • Accidental damage, missue or neglect is not covered under warranty.

Electronic return policy

Your satisfaction is Costco’s top priority.

  • Costco will accept returns within 90 days from the date of purchase for the following items:

    - Televisions
    - Projectors
    - Computers
    - Cameras
    - Camcorders
    - MP3 players/Tablet PC
    - Mobile Phones

  • Costco offers FREE technical support for televisions, computers, cameras, camcorders, MP3/iPod and touch screen tablets/iPad devices purchased from Costco, through Costco Concierge Services at FREEPHONE 0800 0324 324. Technical support for mobile phones is provided by the mobile phone service provider.
  • Costco extends the manufacturers warranty to 5 years on Televisions and 2 years on computers† and camcorders from the date of purchase. See the manufacturers warranty for specific coverage terms. For warranty service contact Costco Concierge Services on 0800 0324 324.

To help us assist you quickly, please have the following information available when you call.

  • Name
  • Costco Membership No
  • Order confirmation/Item No
  • Item description & Model No
  • Serial No
  • Purchase Date

FREEPHONE 0800 0324 324

9am - 8pm, Monday - Friday - excluding bank holidays.

In order to provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers.

*Additional charges may apply. **Charges may apply in certain circumstances of manufacturer’s warranty. †Excluding touch screen tablets/iPad devices