Free Technical Support

Exclusively for Members and costco.co.uk customers

Freephone 0800 066 5091

12 noon - 12 midnight 7 days a week, excluding bank holidays

Receive Free technical support on Televisions, Projectors, Computers, Major Appliances/White Goods*,
Cameras, Camcorders, Tablets, Security Camera Systems, Printers, Mobile Phones and MP3 Players

you purchase at Costco Wholesale UK Ltd or costco.co.uk.

  • Speak with expert level technicians
  • Enjoy easy-to-understand answers to your set-up and product use questions
  • Get troubleshooting assistance
  • Obtain warranty information and assistance
  • This service is available to all UK Costco members and costco.co.uk customers


To help us assist you quickly, please have the following information available when you call:

  • Name
  • Costco Membership Number
  • Costco Item Number (printed on your receipt)
  • Item Description and Model Number
  • Serial Number
  • Purchase Date


5 Year Warranty**

Costco extends the manufacturer's
warranty to 5 years on Televisions
and Projectors from the
date of purchase.

2 Year Warranty**

Costco extends the manufacturer's warranty to 2 years on Computers, Tablets, Major Appliances/White Goods*, Cameras and Camcorders from the date of purchase (applicable for Tablet and Camera purchases made on or after 1st April 2015 and Major Appliance/White Good purchases made on or after 16th May 2016).

Your satisfaction is
Costco's top priority.

Costco will accept returns within 90 days
from the date of purchase for the following items:

  • Televisions
  • Projectors
  • Computers
  • Major Appliances/White Goods*
  • Cameras
  • Camcorders
  • Tablets
  • Mobile Phones†
  • MP3 Players


† Only manufacturer’s warranty applies to Mobile Phones

Call Costco Services for FREE technical support, set-up help or warranty assistance.

0800 066 5091

Available 12 noon - 12 midnight,
7 days a week, excluding Bank Holidays.


* Refrigerators (over 84cm tall), freezers, hobs, ovens, dishwashers, washers and dryers.

** Extended Warranty Terms & Conditions

See Manufacturer’s warranty for specific coverage terms. For warranty service contact Costco Concierge Services on Freephone 0800 066 5091.

This warranty is subject to the terms and conditions detailed below in paragraphs (A through F) but does not affect your Statutory Rights provided by law in the United Kingdom.

In the unlikely event of a malfunction occurring, you will receive free of charge service covering both parts and labour.

  1. Repairs will be carried out by either manufacturer, NESN (which is a national service organisation) or another Service Centre approved by Costco.
  2. This Warranty does not cover accidental damage, misuse, computer viruses, software, apps or any fault or defect caused by fire, lightning strike, water or sand ingress, neglect, misaligned or unsuitable aerial, inadequate internet connection/Wifi signal or fair wear and tear. In addition, any attempt to repair the product by non authorised personnel will invalidate the Warranty.
  3. Consumable items are not covered under the Warranty. They include, but are not limited to, batteries, bulbs, bags, cassettes, SD cards, cables etc.
  4. Warranty applies to Costco UK members and costco.co.uk purchases only.
  5. This Warranty applies to mainland United Kingdom only.
  6. In order to provide you with Costco Concierge Services, Costco may share information about your electronics purchases, such as make and model, with third-party providers. This will not be used for Marketing purposes.


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